Contact

How can I contact Worryfree?

If you have any questions, please do not hesitate to contact us, we will be happy to help you. Our experts are available 7 days a week to answer all your questions.

Contact: support@feelworryfree.com or click here.

How long will it take before I receive an answer?

We always aim to answer every question within 48 hours.

WorryFree® Leakproof Underwear

How do I choose the right size?

We recommend that you refer to the size chart on the product page to find the perfect size for you.

The size I want is out of stock, what now?

You can leave your email address on the relevant product page. You can do this by clicking the 'Size not in stock?' button when choosing the size. to click. This way you will automatically be notified as soon as the item is back in stock.

How does the leak-proof technology in WorryFree® Underwear work?

WorryFree® Underwear has a three-layer design. The first layer is 100% leak-proof, while the second layer absorbs and prevents leakage. This innovative technology provides total protection against unexpected leakage, menstruation and sweat.

What materials are used in WorryFree® Underwear?

Our underwear is made from a blend of 95% natural cotton and 5% spandex, which feels soft and offers optimal freedom of movement. The combination of these materials ensures both comfort and effectiveness.

Is WorryFree® Underwear suitable for daily use?

Absolute! Whether you're on the go, on your period or looking for everyday comfort, WorryFree® Underwear is designed for all-day wear. It offers the protection you need without sacrificing comfort.

Can I use WorryFree® Underwear for sports or physical activities?

Yes! WorryFree® Underwear is designed to provide optimal freedom of movement, making it suitable for a variety of activities, including sports. The breathable cotton keeps your skin fresh and dry, for more comfort during physical activities.

Can I use WorryFree® Underwear during pregnancy?

Many pregnant women find WorryFree® Underwear comfortable and supportive. However, we recommend that you consult with your obstetrician or gynecologist to ensure it suits your specific needs during pregnancy.

Orders & Payment

Which payment methods can I use?

You can pay with Mastercard, Visa, Maestro, Apple Pay, Amex and other local payment methods.

How can I cancel my order?

Unfortunately, we cannot change the details of your order once it has been placed, as we process and package your order as quickly as possible.

Does the item not fit? Then send it back to us for the correct size.

How do I redeem my Discount Code or Gift Voucher?

To redeem a voucher, you can add the voucher code in the first part of the checkout. After you have done this, the value of the voucher will be deducted from the purchase amount.

Will I receive an order confirmation?

You will receive an order confirmation by email immediately after placing your order. This email contains the order number (consisting of 5 digits), the order summary and the shipping address.

I have entered incorrect address details, can this be changed?

Unfortunately, we cannot change the details of your order once it has been placed as we process and pack your order as quickly as possible. To be sure, please contact our customer service to discuss solutions.

Dispatch

Which countries do you ship to?

We deliver worldwide. Worryfree orders are shipped with DHL.

What is the delivery time?

All information about the shipping times and rates we use can be found on our Shipping Policy.

What are the shipping costs?

We offer FREE worldwide shipping!

How can I track my order?

To provide you with a seamless experience, we provide a convenient way to track your order. Simply visit our website and navigate to the “ Track My Order ” page, where you can effortlessly track the status and progress of your purchase. We understand that you may be waiting for a package, and we want to keep you informed every step of the way.

I have not received my order, what should I do?

Have you not received your order? Sorry to hear! After placing your order, you will receive an order confirmation with the order number. Your order will be shipped the same day.

Here you will receive an email with a track & trace to follow the package. Have you not received this email, or is the status of your package unclear?

Please contact us at support@feelworryfree.com

My Track & Trace indicates that my order has been returned. What should I do?

Contact us at support@feelworryfree.com. One of our customer service representatives will investigate what happened and provide a resolution as quickly as possible.

Returns & Exchanges

What are the return conditions?

Returns period

We use a return period of 30 days within which the customer may return his or her package without giving a reason. These 30 days start from the moment the package is received. Please note that the return must be sent back to us within these 30 days.

Return conditions

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

Feelworryfree.com does not offer the possibility of a refund for items purchased on sale or discounted items. These items can only be exchanged for another item from the collection, or can be exchanged for a voucher.

Shipping costs are not refundable.

What are the return costs?

Returns are at your own expense and depend on the courier and the country from which you are returning the package.

How can I exchange or return my order?

Exchanging or returning an order is very easy.

Email support@feelworryfree.com within 30 days of receiving your order, stating that you want to exchange one or more products. We will then immediately send you the return instructions. :)

How long does it take to exchange a product?

After your return has been received by our warehouse, we will process your return within 10 days. In most cases, your exchange wish will be carried out within a few days. You will always receive a confirmation email with a tracking code once your new order has been fulfilled.

Where can I find my order number to register my return?

You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you have not received this email correctly, our customer service will be happy to help you.

What should I do if a product is delivered defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We would of course be happy to resolve this with you. Send a message to support@feelworryfree.com with a photo of the complaint. Our customer service will work with you to find a solution as quickly as possible.

What should I do if I want to return my order outside the return period?

We have a return period of 30 days within which the customer may return his or her package without giving a reason. These 30 days start from the moment the package is received. Please note that the return must be sent back to us within these 30 days.

If this does not work, you will not be eligible for a refund.

How long does a refund take?

We do our best to process returns as quickly as possible. After we receive your return in our warehouse, we will process it within 10 working days. You can see when the package arrived to us on the track & trace that you receive with your return.

The 10 working days start from that moment. You will receive a message after the refund has taken place. Please note that it may take up to 3 days for the refund to appear in your bank account.